Truewonclub Privacy Policy – Malaysian User Data Protection

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide when using the truewonclub platform. This document applies to all services we provide through truewonclub.net and the truewonclub mobile app.

We understand that entrusting any online platform with your personal information is a decision that requires strong confidence. That is why we are committed to being fully transparent about how we manage your data — no vague terms, no hidden practices.

This Privacy Policy is published by truewonclub and applies to all users who access or use our platform, whether via desktop web browser, smartphone, or tablet. By using the truewonclub platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms and Conditions. In the event of any conflict between this Privacy Policy and other documents, this Privacy Policy shall apply for all matters relating to personal data.

TrueWonClub complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA), and we continuously strive to maintain full compliance with this legislation across all our operations.

TrueWonClub only collects data that is strictly necessary to provide our services. We do not collect data beyond what is required for platform operations.

Data You Provide Directly:

• Identity Information: Full name, date of birth, gender, national ID or passport number.
• Contact Information: Email address, phone number, residential address.
• Financial Information: Details of payment methods used for deposits and withdrawals (processed securely via encryption).
• KYC Verification Documents: A copy of your ID card, passport, or other identity verification document requested during the account verification process.
• Communication Information: Any messages or inquiries you send to our customer support team.

Automatically Collected Data:

• Technical Data: IP address, web browser type, device operating system, and app version used.
• Usage Data: Pages visited, session duration, games played, and wagering patterns.
• Location Data: General geographic location based on IP address for compliance and security purposes.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance the user experience.

TrueWonClub uses your personal data solely for legitimate purposes directly related to the provision of our services. We never use your data for unrelated purposes without obtaining your consent first.

• Account Management: Creating, verifying, and maintaining your user account, including processing password reset requests.
• Transaction Processing: Processing deposits, verifying withdrawal requests, and maintaining accurate financial records.
• Legal Compliance: Fulfilling anti-money laundering (AML) and know-your-customer (KYC) compliance obligations as required by applicable legislation.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity that could compromise your account or our platform.
• Customer Support: Handling enquiries, complaints, and assistance requests submitted to our team.
• Service Improvement: Analysing platform usage patterns in aggregate to improve features, performance, and user experience.
• Service Communications: Sending important notifications related to your account, including transaction confirmations and security updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of potential problem gambling and provide appropriate assistance.

TrueWonClub implements a range of strict technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Technical Measures:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Encryption of data at rest for sensitive information stored in our databases.
• Firewall and intrusion detection systems monitored continuously.
• Two-factor authentication for access to our internal administration systems.
• Periodic security audits conducted by independent, qualified third parties.

Data Retention Period:

We retain your personal data for as long as your account is active or as long as needed for service purposes. Certain data, particularly financial records and KYC documents, may be retained longer to meet legal obligations. Once no longer required, that data will be securely deleted in accordance with established procedures.

TrueWonClub does not sell, rent, or exchange your personal data to third parties for marketing purposes. Your data is only shared in limited, controlled situations as outlined below:

• Service Providers: We share data with third-party service providers that help us operate the platform, such as payment processors and cloud service providers. All such providers are bound by strict data protection agreements.
• Legal Obligations: We may be required to disclose certain information to regulatory authorities or law enforcement when required to do so by applicable law.
• Fraud Prevention: Data may be shared with fraud prevention agencies or financial institutions in cases where there is reasonable suspicion of fraudulent activity or serious financial crime.
• Related Businesses: In the event of a business restructuring or acquisition, data may be transferred to the successor entity, subject to notification to affected users.

In all data-sharing situations, we ensure adequate protections are in place and that data is shared only to the minimum extent necessary for the relevant purpose.

TrueWonClub uses cookies and similar tracking technologies to enhance platform functionality and deliver a better experience for users. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting essential website functionality.
• Performance Cookies: Collecting information about how you use the platform to help us improve website performance and usability.
• Functional Cookies: Storing your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Enables us to understand usage patterns in aggregate to make better decisions about platform improvements.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the truewonclub platform.

Under applicable data protection laws, you have various rights regarding your personal data held by truewonclub. We are committed to facilitating the exercise of these rights.

To exercise any of the above rights, contact our privacy team via the platform's live chat or our support email. We will respond to your request within 30 business days.

TrueWonClub is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If we find that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that information and close the associated account. If you believe your minor child has registered on our platform, please contact our support team immediately.

TrueWonClub reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The date of the latest update is always displayed at the top of this document.

When significant changes are made, we will notify users via in-platform notifications or email. For minor changes, it is the user's responsibility to review this document periodically. Continued use of the truewonclub platform after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the truewonclub privacy team is ready to assist you.