TrueWonClub Terms and Conditions – Platform Usage Guidelines

These Terms and Conditions constitute a legally binding agreement between you ("User") and TrueWonClub ("Platform", "We"). They govern your access to and use of the truewonclub.net website and all services provided therein, including casino games, sports betting, online slots, and all other related features.

We encourage every user to take the time to read this document carefully. While the language may seem formal, the content is important to ensure your experience at TrueWonClub runs smoothly and without misunderstanding.

Your use of the TrueWonClub platform constitutes your explicit agreement to all terms and conditions set out in this document. This acceptance takes effect from the moment you first access our website, whether via a web browser, mobile app, or any other device.

These Terms and Conditions should be read together with our Privacy Policy and Responsible Gaming Policy, each of which forms part of the overall agreement between you and TrueWonClub. All these documents collectively govern your relationship with our platform.

The TrueWonClub platform is exclusively for individuals aged 18 and above. This is an absolute requirement that cannot be waived under any circumstances.

Eligibility Requirements:

• You must be at least 18 years of age at the time of registration.
• You must have full legal capacity to enter into a binding agreement.
• You may not register or play on behalf of another individual.
• You may not register using a false identity or misleading information.
• Each individual is only permitted to hold one active account at any time.
• You are not prohibited from using services of this nature by any relevant authority.

TrueWonClub reserves the right to request age verification at any time. If eligibility requirements are found to be unmet, the account will be suspended immediately and all accumulated balances may not be recoverable.

To access the full TrueWonClub service, you will need to register an account and complete the identity verification process (Know Your Customer / KYC). This is an industry standard designed to protect both you and the platform from fraudulent activity.

Registration Process:

• You are required to provide accurate and complete personal information during registration, including your full name, date of birth, address, phone number, and an active email address.
• Your chosen password must be strong and must not be shared with anyone.
• Each email address may only be used for one TrueWonClub account.

KYC Verification:

• During the verification process, you may be asked to submit a copy of your identity card or passport, proof of address (such as a utility bill no older than 3 months), and details of the payment method used.
• All submitted documents will be processed in strict confidence and protected in accordance with our Privacy Policy.
• Successful KYC verification is required before your first withdrawal. We recommend completing this process as soon as you register to speed up future withdrawal transactions.

TrueWonClub offers a variety of payment methods suited for Malaysia users, including local bank transfers and popular digital wallets. All financial transactions on our platform are processed through secure channels protected by 256-bit SSL encryption.

Deposit Terms:

• All deposits must be made using a payment method in your own name. Deposits from third-party accounts are strictly not permitted.
• Minimum and maximum deposit limits vary by selected payment method and are displayed during the deposit process.
• Deposited funds may not be transferred to other users.

Withdrawal Terms:

• Withdrawals can only be made to an account or wallet in your name that has been verified through the KYC process.
• The minimum withdrawal amount is displayed in your account settings.
• TrueWonClub reserves the right to request additional verification before approving large withdrawal requests.
• Any activity suspected of fraud or money laundering will be reported to the relevant authorities, and related withdrawals will be held pending investigation.

TrueWonClub offers a range of bonuses and promotions to newly registered members and active players. Each bonus or promotion is subject to its own specific terms and conditions, which must be read and understood before claiming.

General Bonus Terms:

• Each bonus can only be claimed once per account unless stated otherwise in the relevant promotional terms.
• All bonuses are subject to wagering requirements (rollover) that must be met before any withdrawal from bonus funds can be made.
• Wagering requirements and the validity period for each bonus are clearly stated on the relevant promotions page.
• TrueWonClub reserves the right to cancel or modify any promotion at any time without prior notice.
• Any attempt to abuse or manipulate the bonus system will result in the cancellation of all accumulated bonuses and possible account termination.

All games on the TrueWonClub platform operate using an independently audited Random Number Generator (RNG), ensuring the fairness and authenticity of every game outcome. Users agree to play honestly and not use any unauthorised methods to gain an unfair advantage.

• The use of automation software, bots, or any technical tools to play is strictly prohibited.
• Any attempt to exploit bugs or technical flaws in the game software must be reported to our support team. Wins obtained through such exploitation will not be paid out.
• In the event of a technical disruption affecting game outcomes, TrueWonClub reserves the right to void or review the related bets.
• Confirmed wagers cannot be cancelled by the user once the game has started.

TrueWonClub is committed to providing a safe and enjoyable gaming environment for all users. The following conduct is strictly prohibited on our platform:

• Harassing, threatening, or abusing other users or platform staff through any communication channel.
• Publishing or sharing content that is offensive, obscene, defamatory, or in violation of any applicable law.
• Using the platform for any illegal activity including money laundering or financial fraud.
• Obtaining or attempting to obtain another user's account information without authorization.
• Making false claims to the support team or third parties regarding the platform.

Violation of any of the above prohibitions may result in permanent account suspension or termination, and legal action will be taken if necessary.

You are fully responsible for keeping your TrueWonClub account login credentials secure. This includes your username, password, and any associated two-factor authentication codes.

• Never share your password or login credentials with anyone, including family members.
• Always log out of your account when using a public or shared device.
• If you suspect your account has been accessed without authorization, contact the TrueWonClub support team immediately.
• TrueWonClub will not be held liable for any losses arising from a user's own negligence in maintaining the security of their account.

The TrueWonClub platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform runs smoothly and without interruption, we cannot guarantee that the service will always be free from technical errors or downtime.

• TrueWonClub is not liable for any losses arising from service interruptions, system failures, or technical issues beyond our reasonable control.
• We are not liable for any losses arising from game outcomes or betting decisions you make on the platform.
• TrueWonClub's maximum liability under any circumstances shall not exceed the amount you have deposited into your account.

You have the right to close your TrueWonClub account at any time by contacting our customer support team. Any valid balance in your account will be processed for withdrawal subject to the applicable terms and conditions.

TrueWonClub also reserves the right to suspend or terminate a user's account for reasons including but not limited to:

• Violation of any terms and conditions set out in this document.
• Suspected or confirmed fraudulent activity or fraud attempts.
• Failure to complete KYC verification within the specified period.
• Requests from relevant legal authorities.
• Users registering or accessing the platform from a restricted geographic region.

TrueWonClub reserves the right to review, modify, or update these Terms and Conditions at any time at our sole discretion. When significant changes are made, we will endeavour to notify users via in-platform notifications or email.

It is the user's responsibility to review the latest Terms and Conditions. Continued use of the TrueWonClub platform after any changes are published constitutes your acceptance of the updated terms. The last updated date is always displayed at the top of this document.

If you have any questions, concerns, or require further clarification regarding these TrueWonClub Terms and Conditions, our customer support team is available via live chat on the platform 24 hours a day, 7 days a week.